Partner Relationship Assistant

Customer Service

Chonburi, Thailand

The post has expired.

Work with Roojai.com

Responsibilities

Create long-term and trustworthy relationships with our Partners. Oversee a portfolio of assigned Partners to support them in developing new business opportunities actively. Answer Partners queries and identify new business opportunities among existing & prospect customers. In this role, you will liaise with cross-functional internal teams (including Customer Service, Marketing, Legal and IT departments) to improve the entire customer experience.

Job Duties

  • Identify and contact potential Partners from difference sources (e.g. Roojai Contact Center, HR Campaign, Roojai Panel Garages)
  • To follow through the Partners Pipeline until welcoming them on board including contract set up and license registration
  • Develop and/or identify areas of improvement to meet targets
  • Track key metrics (e.g. weekly and monthly recruitment and sales results)
  • Coordinate to provide support to Partners with all enquiries and business needed
  • To address Partner concerns and queries promptly and ensure Partners satisfaction
  • Organize Partners meetings to discuss issues and updates (Capture of VOP)
  • Work closely with Trainer/manager to provide supports to in-house/online training courses and on-the-job training for Partners as needed.
  • Coordinate to prepare reports & invoice reconciliations on account status
  • Attend regular Training to ensure understanding on products and processes
  • Participate in business review and revenue forecasting activities
  • To support & implement any ad-hoc business projects as instructed by Line Manager

Requirements

  • Minimum of 2 years’ experience in a highly customer sales and service driven environment
  • Thai Nationality is preferable with excellence command of spoken and written English will be advantaged
  • Prior experiences in Auto Insurance with Non-life broker license will be advantaged
  • Analytical and conceptual thinking – using logic and reason, creative and strategic
  • Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management
  • Proven work experience as Partners Relationship or relevant role
  • Demonstrable ability to communicate and influence key stakeholders at all levels of an organization
  • Solid experience with CRM software (e.g. Salesforce) and MS Office
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent interpersonal skills, negotiation and service minded
  • Strong verbal and written communication skills
    BA/BS degree in Business Administration, Sales or relevant field

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