Responsibilities
Create long-term and trustworthy relationships with our Partners. Oversee a portfolio of assigned Partners to support them in developing new business opportunities actively. Answer Partners queries and identify new business opportunities among existing & prospect customers. In this role, you will liaise with cross-functional internal teams (including Customer Service, Marketing, Legal and IT departments) to improve the entire customer experience.
Job Duties
- Identify and contact potential Partners from difference sources (e.g. Roojai Contact Center, HR Campaign, Roojai Panel Garages)
- To follow through the Partners Pipeline until welcoming them on board including contract set up and license registration
- Develop and/or identify areas of improvement to meet targets
- Track key metrics (e.g. weekly and monthly recruitment and sales results)
- Coordinate to provide support to Partners with all enquiries and business needed
- To address Partner concerns and queries promptly and ensure Partners satisfaction
- Organize Partners meetings to discuss issues and updates (Capture of VOP)
- Work closely with Trainer/manager to provide supports to in-house/online training courses and on-the-job training for Partners as needed.
- Coordinate to prepare reports & invoice reconciliations on account status
- Attend regular Training to ensure understanding on products and processes
- Participate in business review and revenue forecasting activities
- To support & implement any ad-hoc business projects as instructed by Line Manager
Requirements
- Minimum of 2 years’ experience in a highly customer sales and service driven environment
- Thai Nationality is preferable with excellence command of spoken and written English will be advantaged
- Prior experiences in Auto Insurance with Non-life broker license will be advantaged
- Analytical and conceptual thinking – using logic and reason, creative and strategic
- Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management
- Proven work experience as Partners Relationship or relevant role
- Demonstrable ability to communicate and influence key stakeholders at all levels of an organization
- Solid experience with CRM software (e.g. Salesforce) and MS Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent interpersonal skills, negotiation and service minded
- Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field
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