You can use the car replacement service:
- When your car is being repaired after a claim
- For personal use
Car rental service during repairs covered by the car insurance policy
In case of car repairs caused by an accident, Roojai will provide you a car rental service at no additional cost* for the first 15 days and at ฿599/day after 15 days.
Car rental for personal use upon request
As an additional benefit, you can use our car rental service outside an accident for only ฿699/day.
For example, if you plan to travel by plane to Chiang Mai and use a rental car for 5 days, contact us to book it for you. We will provide you a rental car through one of our partners for only ฿699/day with no limit on the number of days. This rental price is lower than the market average of ฿1,000/day.
Car Rental Request
You can request the car rental service from Roojai anytime, by calling us on 02 582 8844 (Thai) and 02 582 8866 (English)
Terms and Conditions
Registration and Service Fee
- You need to pay a membership fee in advance to be able to use the service when you need, which is the initial car replacement service additional cost paid upon purchasing voluntary car insurance.
- For car rental during repairs, there is no cost* for the first 15 days and ฿599/day after 15 days.
- If you are not at fault, you agree that Roojai will manage the recovery of your loss of use from the third party at fault.
- For car rental upon request of personal matters outside an accident, the cost is ฿699/day.
- Car rental service price is lower than the market, which is ฿1,000/day on average. Free delivery and pick up of the rental car at a location confirmed by Roojai for car rental service during repairs covered by the insurance conditions.
- The rental car will include a type 1 car insurance coverage without extra charge.
- The deposit for the rental car using Roojai service is lower than the market average.
- The driver must be 21 years or older.
- Service available only inside network areas (validated during the purchase process).
- Not allowed for commercial or illegal purposes.
- The rental period is counted in hours, starting when the car pickup is signed (24 hours counted as 1 day).
- You must request the car rental service 3 working days in advance.
- For extension of the car rental period , you need to inform Roojai 24 hours in advance on working days.
- For cancellation of the car rental, you need to inform Roojai 24 hours in advance on working days.
- You can not specify a car model to rent.
To request the car rental service, please provide us the following information:
- Your name and the car replacement service reference number
- Your phone number
- The case you would like to request the service for
- Car rental location area for pick up and return
Who is suitable for Roojai car rental service?
- Regular drivers – you might want to use a car while your car is being repaired or for personal use. So that all your travels plan are uninterrupted.
Where can I get a rental car?
- Car rental during repairs – a rental car must be delivered and returned at our preferred location.
- Car rental for personal matters (outside an accident) – a rental car must be delivered and returned at the location confirmed by car rental company. You will be responsible for rental car delivery and return costs.
If you don’t have car insurance at Roojai, can you buy this service?
- Roojai car rental service is available for Roojai car insurance customers only.
Roojai car rental service is available for what type of Roojai car insurance?
- Roojai car rental service is available for Roojai car insurance type 1, 2+, and 3+, and over ฿3,000 of excess policy.