FNOL & Desktop Surveyor


Chonburi, Thailand

Work with Roojai.com


  • Provide claim hotline for all products upon receipt of FNOL by Mobile Application, Webservice, Claim online, e-mail, telephone, fax and customer walk in.
  • Monitor new claims from Roojai web service, review and consider to call back and process FNOL accordingly.
  • Gather all necessary evident and identify quickly to assign Motor Surveyor or do Desktop Survey 
  • Identify suspicious situation at FNOL

Job Duties

  • Handle first notification of loss (FNOL) from multiple channels mainly Claim online through website, e-mail, Roojai webservice, Mobile Application
  • Monitor Web App dispatching, review and consider to call back and process claim accordingly
  • Support inbound calls of first notification of loss (FNOL) including fax and customer walk in
  • Able to quickly require information, reassure the customer, provide direction, answers to basic claim questions and advise further claim process
  • Communicate with customers, updating the customers of the progress of their claims at stage of FNOL
  • Enter new claims at FNOL stage in Salesforce and ensure all transactions are posted/released.
  • Submit Desktop survey report and follow up Physical survey report from Surveyor to claim handling team within timeline
  • Ensure Survey Report are processed, and Survey Fee Invoice are submitted in timeline
  • Handle complaints at the first point of contact
  • Report to Senior Claim Executive and Claim Executive handling of concerns, compliments from customers and third party with recommended solutions and areas of improvement
  • Share work experience and knowledge with colleagues through team meetings
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions
  • Perform other duties as assigned by Manager with fully supporting


  • High vocation certificate in Mechanic or University graduate
  • Experience in Motor Claim Call Center, Motor Surveyor and Claim Handling is an advantage
  • Should have sound knowledge of various motor vehicles, their market values, various repair procedures and costs, recovery procedures
  • Strong Knowledge in Motor Insurance
  • Good spoken and written communication skills (Good in English communication is an advantage)
  • Excellent customer service and negotiation skills
  • Ability to analyze information
  • Good administrative and computer skills


  • Dental Insurance
  • Life insurance
  • Health insurance
  • Accident insurance
  • Health insurance ( cover spouse and children)
  • Provident Fund ( Employer 5 %)
  • Social Security
  • Annual salary adjustment
  • Training seminars
  • Study loan ( Follow the policy)
  • Uniform
  • Baby birth gift 5,000 baht
  • Funeral assistance
  • Birthday gift set , Eat lunch pass probation.
  • True money wallet 200 THB/month
  • Annual Leave start from 12 days + Business leave 3 days
  • Working 5 days per week
  • Outing trip, Family trip or another activities.
  • Party, TGIF, Coffee and Snack
  • Etc.


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