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Responsibilities

• Provide good service to employees & visitors
• Make sure all office facilities & supplies are ready to be served
• Information distribute to employees with successful response

Job Duties

• Provide other general administrative and clerical support
• Planning & Controlling to make sure all items remain stock and ready for the user such as
  • Office stationery
  • Pantry supplies
  • Company polo shirts
  • First Aid kit
  • Others
• Arrange for hotel booking, flight booking and transportation as per requested
• Control for Petty Cash for 3 entities
• Maintain and develop electronic and hard copy filing system and make sure document is up to date and user friendly
• Coordinates and maintains records for phones, office keys, visitors
• Prepare, modify and distribute documents including correspondences, memos, letters, forms and emails, and all media channel
• Creating the media, content, poster and all the announcement with all channel (offline – online)
• Checking the correctness for monthly reimbursement of the employees for payment and also for credit card usage and make sure all transactions have support documents
• Provide general support to visitors and all employees
• Monitoring and maintain the office facilities (Aircon, light, kitchen, office rental, office insurance…)
• Responsible for company activities such as birthday, company trip, party
• Perform for Visa & Work Permit function including BOI business & non BOI business
• Maintain & preparing all data in the system regarding to new employee
• Finger Scan
• Employee Card
• Leave System

Qualifications

• Bachelor Degree in any relate filed
• Experience in Admins rolls
• Good command in communication in English
• Good coordinator with communication skills
• Excellent interpersonal skills and service minded
• Good computer skills for Microsoft Office & Outlook
• Good administrative and organize
• Driving your own car

Responsibilities

Provide high quality training in all aspects of the Call Centre Operations to maximize: High Quality, Operation Efficiency, Customer satisfaction, Retention and Sales Conversion.

Job Duties

• Develop programme material as required and deliver training initiatives to meet business needs in the areas of Behavioural Management, Systems Knowledge and Product Knowledge.
• Regularly review training material to ensure it remains current and aligned with business needs.
• Work closely with key stakeholders (including Service Experts and Customers) to keep abreast of all current policies and procedures, and ensure any changes in current practices are incorporated into current training material
• Regularly listen in to calls to understand the Customer Experience and identify gaps
• Prepare, distribute and facilitate individual assessments to participants for training sessions and collect feedback to compile results
• Continuously conduct training needs assessment to identify training gaps and arrange for relevant training
• Forecast training roadmap for work year and maintain training schedule for team members
• Conduct general training administration including; attendance records, assessment reports (Individual & Team)
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
• Do call evaluation to ensure quality of calls made and managed, information given is correct and accurate.
• Maintains knowledge of each team members’ talents and career objectives. Works with individuals to ensure that they are provided with an opportunity to access available resources to reach their career objectives.
• Supports in-house training courses and on-the-job training for team members as needed.
• Identifies high potential team members and promotes their development and advancement
• To support & implement any ad-hoc business projects as instructed by Line Manager
• Perform other duties as assigned from time to time by Line Manager

Requirements

• Bachelor degree in business administration or related field
• Minimum of 3 years’ experience in a highly customer sales and service driven environment.
• Thai Nationality is preferable with excellence command of spoken and written English
• Prior experiences in Auto Insurance with Non-life broker license, especially the role of Service Administration and Customer Support Management will be advantaged
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills and supervisory skills.
• To be successful, you must be customer and service-oriented, patient and strong perseverance, and work well under stress.
• You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.

Responsibilities

• Ensure that all contracts that the company entered are fair and balanced and the company interest are protected
• Ensure that the company is fully compliant with the different regulations the company has to follow

Job Duties

• Negotiate and draft contracts, including Management Agreements, Sales and Purchase Agreements, Joint Venture Agreements, licensing agreements with key business partners
• Advise on legal issues/risks and provide legal support to business teams.
• Acquiring knowledge of local laws for targeted countries for investment in order to facilitate overseas transactions and ensure legal compliance for investment projects.
• Provide advice and counsel to senior management in such a way that they are able to make the best decisions for the long-term interests of the business and how to fulfil those requirements
• Participate in different committees in areas relating to legal affairs
• Works cross-functionally to verify compliance to applicable OIC regulations, Insurance Standard, Thailand Law and to company policies and procedures.
• Assist with corporate record-keeping and maintain and updating legal and compliance documentation.
• Handle legal and compliance and ensure action/attention required is addressed.
• Review and comment confidentiality and non-disclosure agreements
• Review and comment advertising material
• Review and comment on investor reporting.
• Maintain a record of all contract the company has entered
• Propose improvement in our compliance framework
• Perform other duties as assigned.

Requirements

• B. or higher with an excellent academic credentials
• Relevant insurance certificate is an advantage
• Having not less than 2 years’ experience of working with a leading law firm and/or an insurance company.
• An excellent command of written and spoken of English
• Good communication skills and reports,
• An ability to build the practice, essential procedure and to work creatively with the other
• Advantage to have lawyer license.

Responsibilities

• Achieve target loss ratio for portfolio
• Ensure premiums are sufficiently competitive to enable portfolio growth
• Manage the renewal premium journey for existing customers to achieve retention targets
• Determine the ultimate claims cost for the portfolio

Job Duties

• Undertake regular pricing reviews (split by segments and rating factors) in order to suggest rate changes
• Build and maintain risk models (e.g. claim frequency and severity)
• Build and maintain customer behaviour models (e.g. conversion and retention)
• Undertake analysis to quantify the effects of adding (or removing) rating factors
• Propose renewal premium journey for existing customers
• Undertake vehicle and postcode group allocation reviews
• Support quantitative requests from other departments (e.g. marketing)
• Monitor large loss development
• Perform monthly reserving reviews to assess ultimate claims costs
• Perform quarterly reviews of initial case estimate reserve figure
• Develop and maintain an automatic closing process for claims which have not moved for a significant period of time

• Support development of new products

Requirements

• Wants to learn new skills and will take on tasks that are outside of the job description
• Bachelor’s degree in a mathematical, actuarial or other numerate subject
• Strong IT skills, including MS Excel
• Works logically and independently to break down and solve problems

Duties

• Help develop and maintain our eCommerce website
• Work on both the presentation and logical layers
• Work on the integration with the backend applications and payment platform
• Work on the responsiveness of the website
• Maintain the analytics tagging
• Work on A/B testing
• Work on the email HTML templates
• Work closely with the web designer and marketing team
• Help with the technical documentation
• Adhere to the company coding principles and best practices
• Ensure that the code is of good quality, so that the website is easy to maintain, resilient, scalable (in term of work load and functions), and fast

Requirements

• Minimum 5 years of experience as a web developer
• Domain of expertise: Java EE, HTML, CSS, javascript, SQL
• Frameworks: Bootstrap, jQuery
• The candidate must be passionate about web development
• Good interpersonal skills
• Fluent in English

Responsibilities

To engage Roojai’s advertisement ecosystem. Ad design go beyond graphics, content and metrics. Be the most creative person on the marketing team.  Create advertisement assets for use on primarily online but can be offline.  Development specialties could be in CMS, databases, SEO, SMM, ecommerce, Analytics and more, but one thing is common: the need for a well-crafted mission.

Job Duties

• Design and build the digital assets of the company, including but not limited to display ads, emails, Facebook ads, and other graphical contents.
• Work closely with the Marketing team to develop design and everything digital (applications, websites, email marketing, social media, display ads etc.)
• Create visual concepts that communicate key ideas, campaigns, and promotions with attractive graphics
• Ability to problem solve and design, understanding all the necessary elements for an effective ad, both online and offline
• Have the ability to effectively communicate ideas and respectfully collaborate with your peers
• Assess workload and priorities to make certain all tasks are completed on schedule
• Expert with web design and development applications (Photoshop, Illustrator, Dreamweaver), and comfortable with the current version of the Adobe Creative Suite
• Team player with excellent communication skills and ability to work independently with minimal guidance
• Able to manage own workload in a fast-paced environment
• Work well under pressure with shifting priorities
• Excellent attitude and ability to work with a team

Qualification

• Bachelor’s degree required. Bachelor’s degree in design or related field
  At least 2+ years design experience in advertisement and graphics
• Expert proficiency in Adobe Creative Suite and Photoshop
• Knowledge of HTML, CSS, JavaScript a plus.

PREFERRED SKILLS/EXPERIENCE

• Project management experience.
• Problem-solving and critical thinking attitude. Find problems and come up with solutions.
• Web & Application Design is extra benefit

Responsibilities

The Junior Online Marketing Executive will work with our Online Advertising Manager & CMO to assist with the day-to-day tasks of optimizing and creating effective online advertising campaigns, including paid search, display, social media and video. The person in this position must be detail-oriented, analytical, proactive, well organized, with strong written and verbal communication skills, and a desire to learn and excel.

The Junior Online Marketing Executive will implement and deliver digital campaigns that drive traffic and conversion to Roojai.com.

The Junior Online Marketing Executive will be responsible for all paid marketing to our site. This position will also be key player for how we approach social media, paid search, display, and video, delivering audience growth, engagement and traffic.

Job Duties

• Leverage the online media budget and resources to aid in reaching established KPIs
• Plan and execute paid search, social media advertising, video and native advertising
• Manage Google AdWords (Search, Display and Video), Facebook Ads Manager, Native and Bing advertising accounts
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and optimize spend
• Improve ads performance based on data
• Plan, execute, and measure A/B testing experiments and conversion tests
• Collaborate with internal and external teams to create landing pages and optimize user experience
• Evaluate user experience and customer decision journey across multiple channels
• Optimize conversion funnels
• Support the SEO efforts
• Collaborate with agencies and other vendor partners for content and branding strategies
• Evaluate emerging technologies and new market opportunities

Qualification

• Bachelor’s degree in Marketing or other relevant field
• 5+ years’ experience in online marketing, social media management and web analytics
• Proficiency with Microsoft Word, PowerPoint, and Excel
• In-depth knowledge of Google Analytics
• Excellent communication skills in Thai and English
• Ability to manage expectation of others appropriately
• Exceptional analysis and decision making, able to shift through large amounts of information to draw sound conclusions
• Strong planning and organization skills, able to manage multiple competing deadlines while maintaining attention to detail
• Strong teamwork, successfully engages with others to build, and maintain positive relationships
• Exceptional Critical Thinking skills
• Ability to have evidence-based opinions and stand-up for them
• Ability to change his/her mind when presented with new evidence
• Exceptional quantitative and qualitative reporting skills.
• Strong strategic planning abilities, command of basic statistics and testing, and presentation skills
• Experience managing a budget required
• Demonstrated ability to develop digital media plans
• Understanding of SEO concept

Responsibilities

• Budget
• Financial report
• Project management
• Accuracy of financial statements

Job Duties

• Preparing management report
• Preparing necessary documents to support auditor, revenue department or other   parties
• Prepare monthly reconcile, bank reconcile
• Secure financial flow
• Prepare and analysis financial budget
• Keep job data, statistic and allocate cost to the other entities
• Implement a second level control of the financial statement
• Preparing transaction of invoicing/recharges and billing to internal invoicing
• Manage relationship with insurance partners
• Other assignments (ad-hoc)

Requirements

• Bachelor Degree with Accounting / Finance
• Preferred to have non life insurance experience
• Experience in accounting function at least 5 years or minimum 3 years’ experience with audit firm
• Good command in English
• Proficiency in computer skills, MS office, mainly Excel, SUN system is preferable
• Strong personal skills in communication, pro-active, flexibility, positive attitude, and able to work under pressure
• Ability to work independently and have analytical skill
• Must be organized and process the ability to multi-tasks and the ad hoc projects

We are looking for a Salesforce administrator. The ideal candidate should have a few years of experience working with Salesforce, and he should have a deep understanding of how process builder, workflows, access rights, reports, and deployments, are managed in Salesforce.

We are a fast-paced company that put a lot of emphasis on technology and innovation. The successful candidate will work in a challenging and rewarding environment, he will have the opportunity to work on many exciting projects, and to further develop his Salesforce expertise.

Our company is based in Laem Chabang Chonburi, in a modern and conducive working environment.

Job duties

• Design technical solutions together with developers
• Maintain the Salesforce objects and input screens
• Develop and maintain the workflows in Salesforce
• Develop and maintain the Salesforce reports and dashboards
• Manage user access, queues, and the company hierarchy in Salesforce
• Develop and maintain the document and email templates
• Create change sets and manage deployment activities
• Identify, install, and implement system add-ons
• Ensure good communication between business and IT
• Ensure that change requests and defects are properly logged
• Provide production support

Qualifications

• Minimum 3 years of experience working with Salesforce
• Fluent in Thai and English
• Good interpersonal skills
• Problem solver

We are looking for a J2EE developer to work on our Salesforce environment (the world #1 CRM platform). The ideal candidate should have some experience working on a core application in the financial sector, or he should have few years of experience working with Salesforce. He should be a fast learner that wants to be challenge and learn new skills.

We are a fast-paced company that put a lot of emphasis on technology and innovation. The successful candidate will work in a challenging and rewarding environment, he will have the opportunity to work on many exciting projects, and to become a certified Salesforce Developer.

Our company is based in Laem Chabang Chonburi, in a modern and conducive working environment.

Job duties

• Help in the development and the maintenance of our applications
  • Provide effort estimations and project timelines
  • Issue detailed technical specifications
  • Develop code
  • Perform unit tests
  • Help in the system deployment activities
  • Review and address issues raised during testing
  • Work closely with the project and testing team
  • Come-up with innovative solutions, and keep abreast with new technologies and Salesforce solutions

• Production support
  • Help address production issues
  • Provide technical support and guidance

• Ensure that coding is of high quality
  • Follow coding principles and best practices
  • Ensure that the technical documentation is appropriate and kept up-to date
  • Implement solutions that are easy to maintain, resilient, scalable (in term of work load and functions), and fast

Qualifications

• Minimum 5 years of experience as a Java J2EE developer
• Some experience with Salesforce would be a big advantage
• Some experience with SQL server 2008 or later
• Willing to learn new skills
• Good communication skills
• Problem solver

Responsibilities

• Cost control of the repair costs (labor, part)
• Obtain preferential treatment from workshop (lower cost, faster time to repair)
• Guarantee quality repair done for customer
• Identify Fraud (preexisting damages, staged accident

Job Duties

• Handle desktop survey and physical survey with fast and quick repair process for both customer and third party.
• Liaise with external providers to ensure claims are managed in a cost and time effective manner in line with Company service standards and expectations
• Make decision on the replacement of damaged parts.
• Be able to correctly adjusting the repair cost according to the GIA repair price list.
• Negotiate and agree on the repair cost with the garage, claimant and/or third party.
• Inform Claim Handler for estimates repair cost with scan all necessary documentation in Claimable.
• Ensure that estimates are maintained as a true reflection of the potential or actual claim exposure.
• Expand garages and dealers network for company to consideration on expanding the network.
• Handle customer complaints, resolve situations to meet customers’ satisfaction.
• Participate in Claim Project updated.
• Sharing work experience and knowledge with colleagues through team meetings.
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or higher
• At least 5 years of claims experience.
• Negotiation skills, technical skills, knowledge in Automobile repair and motor insurance.
• Relevant insurance certificate is an advantage
• Good spoken and written communication skills (Good in English communication is an advantage)
• Ability to resolve complex and complaints case
• Available travel upcountry
• Good team player
• Accuracy and attention to detail
• Ability to analyze information
• Good administrative and computer skills

Job Duties

• Review, initiate, pursue and complete assigned claim files with TP is involved and TP at fault.
• Ensure Knock for Knock claims are reviewed regularly and update actions are suggested/taken
• Maintain knowledge of regulation, practices and laws regarding claim recovery handling/subrogation.
• Process work in accordance with all quality, quantity and timeliness standards on a consistent basis. Proactively manage and keep claim inventory current.
• Develop strong and effective relationships with internal and external business partners regarding all aspects of subrogation procedures and guidelines and proper preparation of files for referral.
• Perform other duties as assigned.
• Continue to learn and update skills.
• Identify opportunities for process improvement.
• Participate in department cross-training.

Requirements

• Bachelor’s degree or higher in Law or related field would be a big advantage
• Experience in insurance is preferred but not compulsory.
• Prior experiences in especially the role of Recovery/Subrogation would be a big advantage.
• Thai Nationality is preferable with excellence command of spoken and written English
• Ability to work in a fast-paced and result oriented organization,
• You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.

Job Duties

• Provide sales and services on all products offered by the Company to new and existing customers using multi-channels but not limited to phone via inbound/outbound, email, chats, social media and faxes
• Handle all the customer interactions during the customer journey includes but not limited to leads generation, quotations, sales, Car inspection, Claim enquiry, NCD and Document verification, customer account maintenance, policy endorsement, payment follow up, renewals and surveys.
• Models and reinforces sales and service standards in all interactions with customers
• Handle credit card details sensibly to complete end to end sales transaction in high compliance manner
• Makes personal contribution to the achievement of retention goals by delivering an excellent level of customer service
• Handles all customers’ enquires, problems, and concerns by providing accurate information that is timely and responsive
• Educates and directs customers to appropriate delivery channels for sales and service transactions.
• Ensures that all customers’ concerns and complaints are satisfactorily resolved within agreed service pledge.
• Anticipates customer needs, handle complaints and potential problems. Seeks out ways to increase customer satisfaction.
• Builds long-term relationships with customers by providing “individualized” service.
• Handle all ad-hoc tasks as assigned by the Line Manager from time to time

Requirement

• Bachelor degree in business administration or related field
• Preferably with past experience in a highly customer sales and service driven environment
• Thai Nationality is preferable with excellence command of spoken and written English
• Prior experiences in Auto Insurance with Non-life broker license, especially the role of Service Administration and Customer Support Management will be advantaged
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills

Job Duties

• Handle in bound call of first notification of loss (FNOL) and surveyor assignment and closed FNOL report.
• Communicate with customers, updating the customers of the progress of their claims at stage of FNOL.
• Able to quickly required information, reassure the customer, provide direction, answers to basic claim questions and advise further claim process.
• Gather claim report upon receipt of FNOL by phone, fax, website, mobile app and walk-ins from all internal party and 3rd party outsource and process claim accordingly.
• Enter new claims at FNOL stage in claimable and ensure all transactions are posted/released.
• Submit new claims to claim handling team within timeline.
• Handle complaints at the first point of contact.
• Monitor Web App dispatching, review and consider to call back and process claim accordingly.
• Overseeing car inspection and coordinate with Contact Center and 3rd party inspector related matter.
• Participate in Claim Project updated.
• Report and handling of concerns, compliments from customers and third party with recommended solutions and areas of improvement.
• Share work experience and knowledge with colleagues through team meetings.
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
• Perform other duties as assigned by Manager with fully supporting.

Requirement

• Bachelor’s degree or higher
• At least 2 years of claims experience and have expert knowledge
• Strong Knowledge in Motor Insurance product
• Relevant insurance certificate is an advantage
• Good spoken and written communication skills (Good in English communication is an advantage)
• Ability to resolve complex and complaints case
• Excellent customer service and negotiation skills
• Accuracy and attention to detail
• Ability to analyze information
• Good administrative and computer skills

Job Duties

• Serves as a Supervisor for the Customer Care Team. Establishes and communicates sales, service, quality and productivity goals and action plans to individual members; ensures that all team members work with a focused direction to provide excellent performances.
• Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals.
• Participate in the recruitment process, lead and motivate the team.
• Monitor campaigns, promotions and events to ensure better customer management.
• Demonstrates and explains effective sales and service techniques to team.
• Handles special requests and unique customer situations promptly and effectively.
• Communicates sales and service initiatives and expectations to team members.
• Review staffing schedules on a daily basis to ensure effective scheduling.
• Observes and monitors team performance throughout the day to ensure that sales & service standards achieved.
• Ensure customer compliments/complaints, tracking/resolution and analysis process is in place so that it will be managed promptly and effectively within 24 hours.
• Do call evaluation to ensure quality of calls made and managed, information given is correct, accurate and regulatory compliance.
• Identifies high potential team members and promotes their development and advancement
• Ensures that all Service Experts receive their monthly coaching and performance appraisal (half-yearly) on time.
• Work closely with Trainer to provide supports to in-house training courses and on-the-job training for Service Experts as needed.
• To support & implement any ad-hoc business projects as instructed by Line Manager

Requirement

• Bachelor degree in business administration or related field
• Minimum of 3 years’ experience in a highly customer sales and service driven contact centre environment
• Thai Nationality is preferable with  good English skill (spoken & written)
• Prior experiences in Auto Insurance with Non-life broker license, especially the role of Contact Centre Management will be advantaged
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills and supervisory skills
• Customer and service-oriented, patient and strong perseverance, and work well under stress. You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.