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Responsibilities

• Assist the claims Handler to achieve the Team objectives :
• Customer satisfaction during and after the claims process
• Cost control of the claim payment (ensuring what is due is paid, but only what is due)
• Maximizing the recovery opportunity against TP
• Ensure Payment are processed in time and claims closed adequately
• Ensure claims are reviewed regularly and update actions are suggested/taken

Job Duties

• Comply with Claims Operating Manual in claims reserving, strategy and cost management.
• Assist to handle all claims and make sure that payment for valid claims is made to the claimant.
• Coordinate with the claims call center, surveyor, services providers, Insurer and third party as required
• Assist to coordinate with repairer for invoice, review and approve payment within agreed timescales.
• Assist to coordinate with Insurer for claim payment
• Prepare Payment and ensure payment are done in a timely basis
• Perform other duties as assigned by Claims Handle

Requirements

• High vocation certificate or University graduate
• Experience in insurance is preferred but not compulsory. Willingness and ability to learn quickly under the guidance of the claims handler is crucial
• Good spoken and written communication skills (Good in English communication is an advantage)
• Excellent customer service and negotiation skills
• Accuracy and attention to detail
• Ability to analyze information
• Good administrative and computer skillrements

Job Duties

• Serves as a Supervisor for the Customer Care Team. Establishes and communicates sales, service, quality and productivity goals and action plans to individual members; ensures that all team members work with a focused direction to provide excellent performances.
• Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals.
• Participate in the recruitment process, lead and motivate the team.
• Monitor campaigns, promotions and events to ensure better customer management.
• Demonstrates and explains effective sales and service techniques to team.
• Handles special requests and unique customer situations promptly and effectively.
• Communicates sales and service initiatives and expectations to team members.
• Review staffing schedules on a daily basis to ensure effective scheduling.
• Observes and monitors team performance throughout the day to ensure that sales & service standards achieved.
• Ensure customer compliments/complaints, tracking/resolution and analysis process is in place so that it will be managed promptly and effectively within 24 hours.
• Do call evaluation to ensure quality of calls made and managed, information given is correct, accurate and regulatory compliance.
• Identifies high potential team members and promotes their development and advancement
• Ensures that all Service Experts receive their monthly coaching and performance appraisal (half-yearly) on time.
• Work closely with Trainer to provide supports to in-house training courses and on-the-job training for Service Experts as needed.
• To support & implement any ad-hoc business projects as instructed by Line Manager

Requirement

• Bachelor degree in business administration or related field
• Minimum of 3 years’ experience in a highly customer sales and service driven contact centre environment
• Thai Nationality is preferable with  good English skill (spoken & written)
• Prior experiences in Auto Insurance with Non-life broker license, especially the role of Contact Centre Management will be advantaged
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills and supervisory skills
• Customer and service-oriented, patient and strong perseverance, and work well under stress. You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.

Job Duties

• Comply with Claims Operating Manual in claims reserving, strategy and cost management.
• Survey of accident cars at the accident place and follow up case within defined service standards of Claims Operating Manual.
• Investigation of Theft Claim, or any Suspicious Claims

• Verifying details with witnesses and insurance policy holders

• Provide expected repair costs including recovery claims for accurate reserving.

• Liaising with a range of professionals including the police, doctor, solicitors and loss adjusters
• Negotiating settlements with claimants or lawyers
• Proceeding Bail Bond
• Finalize motor surveyor report and submit to the claims handler with photographs within one working day.
• Proceeding vehicle inspection as assigned by Car Inspection Team
• Support recovery team if request

• To ensure best of class service quality, processes, system and procedures whilst dealing with the customers, dealers, garage, claim call center agents, claim handlers, third party including the police, doctor, solicitors and loss adjusters
• Perform other duties as assigned by Claims Manager

Requirements

• High vocation certificate in Mechanic or University graduate
• Experience in Motor Claim Surveyor and Automobile repair is an advantage
• Should have sound knowledge of various motor vehicles, their market values, various repair procedures and costs, recovery procedures
• Good spoken and written communication skills (Good in English communication is an advantage)
• Excellent customer service and negotiation skills
• Ability to analyze information
• Good administrative and computer skills

Responsibilities

Provide high quality training in all aspects of the Call Centre Operations to maximize: High Quality, Operation Efficiency, Customer satisfaction, Retention and Sales Conversion.

Job Duties

• Develop programme material as required and deliver training initiatives to meet business needs in the areas of Behavioural Management, Systems Knowledge and Product Knowledge.
• Regularly review training material to ensure it remains current and aligned with business needs.
• Work closely with key stakeholders (including Service Experts and Customers) to keep abreast of all current policies and procedures, and ensure any changes in current practices are incorporated into current training material
• Regularly listen in to calls to understand the Customer Experience and identify gaps
• Prepare, distribute and facilitate individual assessments to participants for training sessions and collect feedback to compile results
• Continuously conduct training needs assessment to identify training gaps and arrange for relevant training
• Forecast training roadmap for work year and maintain training schedule for team members
• Conduct general training administration including; attendance records, assessment reports (Individual & Team)
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
• Do call evaluation to ensure quality of calls made and managed, information given is correct and accurate.
• Maintains knowledge of each team members’ talents and career objectives. Works with individuals to ensure that they are provided with an opportunity to access available resources to reach their career objectives.
• Supports in-house training courses and on-the-job training for team members as needed.
• Identifies high potential team members and promotes their development and advancement
• To support & implement any ad-hoc business projects as instructed by Line Manager
• Perform other duties as assigned from time to time by Line Manager

Requirements

• Bachelor degree in business administration or related field
• Minimum of 3 years’ experience in a highly customer sales and service driven environment.
• Thai Nationality is preferable with excellence command of spoken and written English
• Prior experiences in Auto Insurance with Non-life broker license, especially the role of Service Administration and Customer Support Management will be advantaged
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills and supervisory skills.
• To be successful, you must be customer and service-oriented, patient and strong perseverance, and work well under stress.
• You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.

We are looking for a Salesforce administrator. The ideal candidate should have a few years of experience working with Salesforce, and he should have a deep understanding of how process builder, workflows, access rights, reports, and deployments, are managed in Salesforce.

We are a fast-paced company that put a lot of emphasis on technology and innovation. The successful candidate will work in a challenging and rewarding environment, he will have the opportunity to work on many exciting projects, and to further develop his Salesforce expertise.

Our company is based in Laem Chabang Chonburi, in a modern and conducive working environment.

Job duties

• Design technical solutions together with developers
• Maintain the Salesforce objects and input screens
• Develop and maintain the workflows in Salesforce
• Develop and maintain the Salesforce reports and dashboards
• Manage user access, queues, and the company hierarchy in Salesforce
• Develop and maintain the document and email templates
• Create change sets and manage deployment activities
• Identify, install, and implement system add-ons
• Ensure good communication between business and IT
• Ensure that change requests and defects are properly logged
• Provide production support

Qualifications

• Minimum 3 years of experience working with Salesforce
• Fluent in Thai and English
• Good interpersonal skills
• Problem solver

Responsibilities

The Business Analyst has a deep understanding of the business needs, processes in place, and challenges faced. He/she comes-up with solutions that are efficient, gather and document business requirements, and ensures that the end delivery meets the business expectations.

Job Duties

• Gather and document business requirements (across all IT applications)
• Come-up with solutions that are efficient and pragmatic
• Brief and guide the development and testing team about the scope of work
• Review the technical solution documents
• Review the test matrix, and ensure that there is no gap in understanding
• Facilitate the communication between developers and testers so that issues get fixed quickly
• Keep business involved and updated throughout the course of the project
• Prepare training manual
• Conduct end user training
• Get production issues quickly attended to
• Log change requests and defects and help in the prioritization
• Help define release scope
• Ensure good communication between business and IT
• Help manage external vendors
• Keep abreast with new solutions and features introduced by Salesforce and other vendors,

Requirements

• Minimum 7 years of experience in the insurance industry
• Some experience with Salesforce would be a big advantage
• Fluent in Thai and English
• Good interpersonal skills
• Pragmatic and self-driven

Job Duties

• Review, initiate, pursue and complete assigned claim files with TP is involved and TP at fault.
• Ensure Knock for Knock claims are reviewed regularly and update actions are suggested/taken
• Maintain knowledge of regulation, practices and laws regarding claim recovery handling/subrogation.
• Process work in accordance with all quality, quantity and timeliness standards on a consistent basis. Proactively manage and keep claim inventory current.
• Develop strong and effective relationships with internal and external business partners regarding all aspects of subrogation procedures and guidelines and proper preparation of files for referral.
• Perform other duties as assigned.
• Continue to learn and update skills.
• Identify opportunities for process improvement.
• Participate in department cross-training.

Requirements

• Bachelor’s degree or higher in Law or related field would be a big advantage
• Experience in insurance is preferred but not compulsory.
• Prior experiences in especially the role of Recovery/Subrogation would be a big advantage.
• Thai Nationality is preferable with excellence command of spoken and written English
• Ability to work in a fast-paced and result oriented organization,
• You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.

Job Duties

• Provide sales and services on all products offered by the Company to new and existing customers using multi-channels but not limited to phone via inbound/outbound, email, chats, social media and faxes
• Handle all the customer interactions during the customer journey includes but not limited to leads generation, quotations, sales, Car inspection, Claim enquiry, NCD and Document verification, customer account maintenance, policy endorsement, payment follow up, renewals and surveys.
• Models and reinforces sales and service standards in all interactions with customers
• Handle credit card details sensibly to complete end to end sales transaction in high compliance manner
• Makes personal contribution to the achievement of retention goals by delivering an excellent level of customer service
• Handles all customers’ enquires, problems, and concerns by providing accurate information that is timely and responsive
• Educates and directs customers to appropriate delivery channels for sales and service transactions.
• Ensures that all customers’ concerns and complaints are satisfactorily resolved within agreed service pledge.
• Anticipates customer needs, handle complaints and potential problems. Seeks out ways to increase customer satisfaction.
• Builds long-term relationships with customers by providing “individualized” service.
• Handle all ad-hoc tasks as assigned by the Line Manager from time to time

Requirement

• Bachelor degree in business administration or related field
• Preferably with past experience in a highly customer sales and service driven environment
• Thai Nationality is preferable with excellence command of spoken and written English
• Prior experiences in Auto Insurance with Non-life broker license, especially the role of Service Administration and Customer Support Management will be advantaged
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills