Responsibilities
- Achieve target portfolio’s loss ratio and conversion
- Ensure compliance with internal and external underwriting authorities
- Support sales and claims departments in delivering an outstanding customer experience
Job Duties
- Create and maintain document detailing underwriting process
- Propose evolution of underwriting process (e.g. for repeated underwriting requests)
- Timely and accurate responses to underwriting requests
- Quality assessment of sales calls to ensure sales team complies with underwriting standards
- Analyze results and propose evolution of quality assessment of sales team and report these to underwriting management
- Operate and suggest improvement on underwriting process.
- Build an effective working relationship with sales and claims departments
- Conduct regular reviews of competitor product structure, offerings, and features
- Support new product development as required
- Perform new product training to sale teams
- Perform the testing and deployment process before product launch
- Develop understanding of the insurance of the person (Protection) market
- Support manager by assisting with other duties when requested
Requirements
- Bachelor’s degree in a numerate or semi-numerate subject
- Communicates confidently in English and Thai in a business environment
- Strong IT skills, including MS Excel
- Wants to learn new skills and will take on tasks that are outside of the job description
- At least 2 years’ relevant work experience
- Works logically through processes
- Prior experience in the insurance of the person (Protection) is an advantage
- Experience of supporting and training others
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