Job Descriptions
Position: Senior Service Quality Control Executive (SQC)
Department: Claim
Location: Chonburi, Thailand
- To manage relationships with all external providers to ensure high customer satisfaction levels and cost control
- External providers include: garages; dealer workshops; windscreen repair centers; surveyors; loss adjusters; towing companies; claim hotline outsourcing; roadside assistance outsourcing; car inspection companies
Job Duties
- Propose developments of Service Standard Requirements (SSRs) for providers
- Identify issues and carry out Performance Improvement processes with under-performing providers until they meet SSRs
- Report providers who are consistently under-performing SSRs to Claims Manager
- Follow-up on (and resolve where possible) any complaints relating to external providers
- Prepare contracts for new providers
- Support Claims Manager by assisting with other duties when requested
Requirements
- Bachelor’s degree or higher
- Fluent in Thai
- Ability to communicate in English in a business environment
- Willing and able to travel around Thailand
- Good administrative and computer skills
- Accuracy and attention to detail
- Relevant insurance certificate is an advantage
- At least 5 years of non-life claims experience
- Detailed knowledge of non-life insurance products
- Excellent (business) customer relationship and negotiation skills
- Good spoken and written communication skills
- Ability to analyze information
Benefits
- Annual Leave start from 12 days
- Bonus
- Party, TGIF, Coffee and Snack
- Outing trip, Family trip or another activities
- Health Insurance & Dental Insurance
- Health Insurance for family
- Life Insurance
- Provident Fund
- Training
- Computer
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