Roojai showcases Omni-channel Contact Centre to ICCA

TCCTA invited to host a “Benchmarking Site Visit” for Indonesia Contact Center Association (ICCA) and its members. During the visit, shared “how it uses technology to facilitate customer interactions online”, “how its omni-channel contact center delivers excellent customer experience” and “how it engages with customers using social media” The ICCA guests enjoyed this session and were very happy with the warm welcome given by

In picture (left): Ms. Gratiano Yeung, Head of Contact Center receives a “Benchmarking Site Visit” certificate from Mr. Andi Anugrah, Chairman of ICCA.

 “I was very impressed by’s WOW contact center. Roojai is very innovative and this has inspired us to innovate more in our company” Ms. Asteria from Astra Honda Motor.

“I am excited to have met the team, who are so very experienced in contact center management. I think has a complete package to provide service to every customer. Always there when you need us!” Ms. Stephanie Wulan from HALO BCA

In picture (In the middle): Ms. Gratiano Yeung, Head of Contact Center gives warm welcome to members from ICCA at’s office