What is Roojai’s Roadside Assistance Service?
Roadside Assistance is a service designed to help drivers when their vehicle experiences a breakdown or other issues while on the road. Available to those who have purchased voluntary car insurance or electric vehicle insurance, this service provides immediate support to get you back on your way or to a safe location.
What does the Roadside Assistance Service cover?
Roojai's Roadside Assistance Service, available as an add-on to your car insurance and EV insurance, provides support to ensure you're never stranded. The service covers:
Emergency repair assistance
If your vehicle breaks down, we will dispatch a member of staff to attempt to repair your vehicle at the breakdown location as soon as possible.
Car: Up to 2 times per insurance coverage contract period.
Flat tyre assistance
If a flat tyre event occurs, we will dispatch a member of staff to attempt to change a flat tyre at the event location.
Car and EV: Up to 2 times per insurance coverage contract period.
Faulty battery assistance
If a battery failure occurs, we will dispatch a member of staff to attempt to repair your vehicle at the event location.
Car: Up to 1 time per insurance coverage contract period.
Fuel refill assistance
If a no-fuel issue occurs, we will dispatch a member of staff to repair the vehicle by adding fuel to the vehicle's fuel tank.
Car: Up to 1 time per insurance coverage contract period (up to 5 litres).
Locksmith assistance
If a vehicle entry issue occurs, we will dispatch a locksmith to attempt to gain entry to the vehicle at the event location.
Car and EV: Up to 1 time per insurance coverage contract period.
Vehicle transportation service
If we are unable to repair your vehicle at the breakdown location or your EV runs out of battery and cannot continue driving, we will transport it to the nearest garage or charging station.
Car and EV: Up to 1 time per insurance coverage contract period.
How to claim for Roadside Assistance Service
Call our claims hotline on 02 080 9194 or report your claim through the Roojai Mobile App. Roojai will dispatch a mechanic to help you get back on the road or tow to the nearest garage.
* Call charges may apply. Please check with your telephone provider. Text messages are charged at your standard network rate. We will not pay for the cost of making or receiving telephone calls. Our calls are monitored and / or recorded.
** Should there be any changes to your contact information, please kindly notify us of such changes.
Service conditions
- If your vehicle breaks down, Roojai will send a staff member to attempt repairs at the breakdown location, covering transportation and labour costs. This service can be used twice per insurance period.
- If repairs can't be done on-site, or if your vehicle is immobilised due to being filled with the wrong fuel, Roojai will transport your vehicle to a nearby repair workshop. If the workshop is within 25 kilometres, transportation is free. Beyond 25 kilometres, you will be charged THB 30 per kilometre. This service is available once per insurance period.
- For no-fuel issues, Roojai will send a staff member to add up to 5 litres of fuel to your vehicle, covering transportation, fuel, and labour costs. This service can be used once per insurance period.
- If your car battery fails, Roojai will dispatch a staff member to attempt repairs at the event location, covering transportation and labour costs. This service is available once per insurance period.
- If you have a vehicle entry issue, Roojai will send a staff member to gain entry and repair the vehicle at the event location, covering transportation and labour costs. This service can be used once per insurance period.
*Please read the full terms and conditions of our Roadside Assistance Service for more details.