24-hour emergency assistance

Roojai.com provides a premium 24-hour emergency roadside assistance service throughout Thailand. For a little extra, you can be sure that you will be in good hands in the event of a breakdown.

Emergency repair assistance

Ambulance Repair
  • If your vehicle breaks down, we will dispatch a member of staff to attempt to repair the vehicle at the breakdown location. This could be a permanent or a temporary repair. We will pay for the member of staff’s:
    1. transportation costs to and from the breakdown location; and
    2. labour costs at the breakdown location.
  • You can request this service up to two times per contract period.

Vehicle Transportation Service

Forklift Truck
  • If an RSA event occurs and we are unable to repair your vehicle at the event location, or in case of vehicle immobilization due to mis-fuelling, we will transport your vehicle to a nearby repair workshop for repair.
    1. If the event location is in mainland Thailand and there is a repair workshop in mainland Thailand within 25 (TWENTY-FIVE) kilometres of the event location:
      • You can choose any repair workshop in mainland Thailand within 25 (TWENTY-FIVE) kilometres of the event location and we will pay to transport your vehicle there.
      • You can choose any repair workshop in mainland Thailand which is not within 25 kilometres of the event location and we will transport your vehicle there. You will have to pay 30 (THIRTY) THB for each kilometre your vehicle is transported after the first 25 (TWENTY-FIVE) kilometres
      • We will not transport your vehicle to any repair workshop that is not in mainland Thailand.
    2. If the event location is in mainland Thailand and there is no repair workshop in mainland Thailand within 25 (TWENTY-FIVE) kilometres of the event location:
      • We will pay to transport your vehicle to the nearest repair workshop in mainland Thailand.
      • You can choose another repair workshop in mainland Thailand and we will transport your vehicle there. You will have to pay 30 (THIRTY) THB for each kilometre your vehicle is transported above the distance of the nearest repair workshop in mainland Thailand.
      • We will not transport your vehicle to any repair workshop that is not in mainland Thailand.
    3. If the event location is on an island under service, we will (acting reasonably) decide which repair workshop to transport your vehicle to, using the following rules:
      • We will transport your vehicle to a repair workshop on that island under service if one exists;
      • If no repair workshop exists on that island under service, we will transport your vehicle to the nearest repair workshop in mainland Thailand.
  • You can request this service up to one time per contract period.

Faulty Battery Assistance

Battery problem
  • If a battery failure occurs, we will dispatch a member of staff to attempt to repair the vehicle at the event location. This could be a permanent or a temporary repair.
  • We will pay for the member of staff’s:
    1. transportation costs to and from the event location; and
    2. labor costs at the event location.
  • You can request this service up to one time per contract period.

Locksmith Assistance

Lost / Unopened Door
  • If a vehicle entry issue occurs, we will dispatch a member of staff to attempt to gain entry to the vehicle at the event location and repair the vehicle. This could be a permanent or a temporary repair.
  • We will pay for the member of staff’s:
    1. transportation costs to and from the event location; and
    2. labor costs at the event location.
  • You can request this service up to one time per contract period.

Fuel Refill Assistance

Emergency refueling
  • If a no-fuel issue occurs, we will dispatch a member of staff to attempt to repair the vehicle at the event location. Our member of staff will attempt to repair the vehicle by adding up to 5 (FIVE) litres of fuel to the vehicle fuel tank. We will choose which fuel to provide. The fuel will be appropriate for the vehicle, according to the manufacturer’s specification.
  • We will pay for:
    1. the member of staff’s transportation costs to and from the event location;
    2. the cost of the 5 (FIVE) litres of fuel provided at the event location; and
    3. the member of staff’s labour costs at the event location.
  • You can request this service up to one time per contract period.
Terms of service

For the full terms and conditions of our Roadside Assistance Service, please refer to Roadside Assistance Service Contract here.