Claims of Roojai.com car insurance, What to do when the car accident?

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Claim consideration period

The company will pay compensation:

within 15 days of the compensation agreement date for voluntary insurance claims; and
within 7 days of the compensation agreement date for compulsory insurance claims.

(The compensation agreement date occurs once all documents have been provided, the claims have been validated, and the compensation has been agreed.)

Required documents for the claim process

Here is the list of required documents to claim. Prepare them in advance to speed up the claim process. In some circumstance, some additional information may be required.

Download the document

Private settlement form

Motor accident report

Required documents in case of damage to the insured vehicle

Motor accident report
Copy of car registration manual
Evidence of damages
Copy of the insurance policy schedule
Copy of the driving license of the individual driving during the accident

Required documents in case of windscreen damage

Motor accident report
Copy of car registration manual
Evidence of damages
Copy of the insurance policy schedule
Copy of the driving license of the individual driving during the accident

Required documents in case of theft

Motor accident report
Copy of identity card or passport of the car owner
Copy of police notice and the outcome of police proceedings
Letter of power of attorney from financial institutions, in case of cars under finance
All keys
Original copy of the insurance policy/ insurance policy schedule
The application form of transfer request issued by Department of Land Transport Original car registration manual