How to claim

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Claim consideration period

The company will pay compensation:

  • within 15 days of the compensation agreement date for voluntary insurance claims; and
  • within 7 days of the compensation agreement date for compulsory insurance claims.

(The compensation agreement date occurs once all documents have been provided, the claims have been validated, and the compensation has been agreed.)


Required documents for the claim process

Here is the list of required documents to claim. Prepare them in advance to speed up the claim process. In some circumstance, some additional information may be required.

Required documents in case of damage to the insured vehicle

  • Motor accident report
  • Copy of car registration manual
  • Evidence of damages
  • Copy of the insurance policy schedule
  • Copy of the driving license of the individual driving during the accident

Required documents in case of windscreen damage

  • Motor accident report
  • Copy of car registration manual
  • Evidence of damages
  • Copy of the insurance policy schedule
  • Copy of the driving license of the individual driving during the accident

Required documents in case of theft

  • Motor accident report
  • Copy of identity card or passport of the car owner
  • Copy of police notice and the outcome of police proceedings
  • Letter of power of attorney from financial institutions, in case of cars under finance
  • All keys
  • Original copy of the insurance policy/ insurance policy schedule
  • The application form of transfer request issued by Department of Land Transport Original car registration manual

Required documents in case of third-party property damage

Damage to third-party vehicle
  • Evidence of damages issued by surveyor
  • Copy of third-party insurance policy certificate (if any)
  • Copy of the driving license of the third-party driver
  • Repair quotation or receipt
  • Copy of identity card or passport of the car owner
Damages to Third Party Property
  • Repair quotation or receipt (for reimbursement)
  • Copy of identity card of the property owner

Required documents in case of third-party death and bodily injuries

Bodily Injury
  • Copy of third-party insurance policy certificate (if any)
  • Copy of the driving license of the third-party driver
  • Copy of identity card or passport of the injured person
  • Copy of police notice
  • Original medical invoice(s)
  • Medical certificat
Death
  • Copy of identity card or passport of the deceased
  • Copy of death registration certificate
  • Copy of identity card of the legitimate heir
  • Copy of bank book of the claimant or legitimate heir

Required documents in case of death and bodily injuries (Compulsory Motor Insurance)

Bodily Injury
  • Copy of police notice
  • Copy of identity card or passport of the injured person
  • Original medical invoice(s)
  • Medical certificate (if any)
Death
  • Copy of death registration certificate
  • Copy of identity card of the legitimate heir
Permanent disability
  • Disabled card
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