How to claim

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Required documents for the claim process

Here is the list of required documents to claim. Prepare them in advance to speed up the claim process. In some circumstance, some additional information may be required.

Required documents in case of damage to the insured vehicle

  • Motor accident report
  • Copy of car registration manual
  • Evidence of damages
  • Copy of the policy
  • Copy of the driver license of the individual driving during the accident

Required documents in case of windscreen damage

  • Motor accident report
  • Copy of car registration manual
  • Copy of the policy
  • Copy of the driver license of the individual driving during the accident

Required documents in case of theft

  • Motor accident report
  • Copy of identity card or passport of the car owner
  • Copy of police notice
  • Letter of power of attorney from financial institutions
  • All keys of the insured vehicle
  • Original of the insurance policy
  • Vehicle registration transfer application form
  • Original car registration manual

Required documents in case of third-party property damage

Damage to third-party vehicle
  • Evidence of damages issued by surveyor
  • Copy of third-party insurance policy (if any)
  • Copy of driver license of the third-party driver
  • Repair quotation or receipt
  • Copy of identity card or passport of the car owner
Damages to Third Party Property
  • Repair quotation or receipt
  • Copy of identity card of the property owner

Required documents in case of third-party death and bodily injuries

Bodily Injury
  • Copy of third-party insurance policy (if any)
  • Copy of driver license of the third-party driver
  • Copy of identity card or passport of the injured person
  • Copy of police notice
  • Original medical invoice(s)
  • Medical certificat
Death
  • Copy of identity card or passport of the deceased
  • Copy of death registration certificate
  • Copy of identity card of the legitimate heir
  • Copy of bank book of the claimant or legitimate heir

Required documents in case of death and bodily injuries (Compulsory Motor Insurance)

Bodily Injury
  • Copy of police notice
  • Copy of identity card or passport of the injured person
  • Original medical invoice(s)
  • Medical certificate (if any)
Death
  • Copy of death registration certificate
  • Copy of identity card of the legitimate heir
Permanent disability
  • Disabled Book (Disability book? Disability Certificate)
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