Most frequently asked questions
How to check insurance claim status?
You can check the status of your claim by using the Roojai Mobile App or you can contact our claim specialists at the following:
How will the claim settlement be paid?
This will depend largely on your personal choice of payment methods once the claim compensation agreement has been finalized. Most common payment methods are bank transfers while cash payments are excluded.
Can I make an insurance claim if I had a personal accident abroad?
If the medical expenses are in a foreign currency, the company will reimburse the expenses in Thai baht using the exchange rate as at the specified date on the receipt.
What if the claim compensation payment has been delayed?
In most cases this does not happen but if there were any issues with your documents or the company requires to expand its investigation, the claim settlement date may be extended to 90 days from the date the company has received all the necessary documents. If claim compensation is not paid within the time specified in your insurance policy, the company is liable to pay an additional 15% interest per annum for the amount that is due.
How can I file a complaint or raise questions about the handling of my insurance claim?
You can call one of our claim hotlines and request to have your claim processed by a claim team manager, you can likewise send the details of your complaint through our online feedback form.
*Please note that, claim complaint follow up and resolution may take between 1 - 3 days.