Privacy policy

PERSONAL INFORMATION COLLECTION

What We Collect

What personal information we collect from you (“discloser”) depends on your relationship, i.e. insured, claimant, or prospect, with us at the time of collection – the information of which may include the following:

Person Identification
This may include name, date of birth, age, gender, marital status, and occupation.

Contact Information
This may include address, phone number, mobile number, email address, and Facebook ID.

Financial Information
This may include bank account number, credit/debit card number, credit history, and supporting details.

Other Information
Identification of vehicle, driving history, other insurance policies held by you, and the purpose of vehicle usage.

How We Collect

Your personal information will be collected and stored when: (a) you enter our website; (b) you disclose to us; and (c) any person (including but not limited to your spouse or family member, a person whose name is jointly under the same policy as yours, and any other persons for the purpose of investigation of application, claim, and compensation) discloses to us. In the case of (c), when the information concerning about other persons (“subject”) than the discloser is given to us, it is the sole responsibility of the discloser to ask for a consent from and notify the subject of the disclosure of his/her personal information and the terms and conditions of this Privacy Policy.

Why We Collect and How We Use and Secure

Your personal information may be collected and used for the following purposes: (a) to provide you with our services and products; (b) to enhance our existing services and products and develop new services and products; (c) to communicate with you about our existing or up-coming services or products, in terms of, including but not limited to, terms and conditions, promotion, activities, and advertisement; and (d) for website administration and business operation.

For your security, we (a) use both encryption and tokenization technology to safeguard your sensitive information such as credit card number, which can only be accessed by an authorized person; (b) restrict the access of your personal information to only our employees who require such access; and (c) prevent unauthorized access by regular update of technology (d) delete your personal information when it is no longer necessary for business purposes.

Third Party Access

Your personal information will not be disclosed or disseminated to any other persons other than our group companies, insurers, and external service providers for any commercial reason without your consent, except for the following case: (a) providing that it is required by any applicable law; (b) providing that it is necessary for preventing emergencies or protecting others from danger; and (c) for conducting research, statistical analysis or for the public interest.

In case where we disclose your personal information to external service providers, including but not limited to workshops, car rental businesses, payment gateways, financial institutions, call centre service providers, auditors, lawyers, and other external service providers that assist in our business operation, we shall require the said external service providers of its confidential nature and their obligation to restrict the use of such information to any person involved for the permitted purposes as necessary only, in accordance with this Privacy Policy.

Use of Cookies

Cookies are small pieces of data sent from a website to be stored in your personal devices. They allow the website to recognize your devices and collect information to adjust the website content to be in accordance with your preference. We do not use cookies on our website at the moment, but we may use third-party tracking tools such as Google Analytics that help us understand how you use our website in order to improve our website.

Your Rights

By using our website, receiving our services and/or purchasing our products, you are entitled to the following rights in respect to personal information concerning about you obtained by us:

Right for Withdrawal
You have the right to withdraw your consent given to us to retain, use or process your personal information, or allow our external service provider to do the same with your personal information.

Right to Access
You have the right to obtain confirmation of whether or not we hold personal information concerning about you, and if so, to obtain confirmation of where your personal information is being processed and/or for what purpose, as well as an electronic copy of such information.

Right to Rectification
In case you find out that the information concerning about you is inaccurate, incomplete, out of date, you have the right to request for rectification of such inaccuracy, incompleteness, and outdatedness.

Right to Portability
Where your personal information concerning about you is being processed via automated means, you have the right to request us to transmit such information to another data controller1.

Right to Restrict Processing or be Forgotten
You have the right to request us to suppress or restrict the use or processing of your personal information or to permanently erase your personal information.

The withdrawal of your consent, restriction, suppression, or erasure of your personal information may inhibit our ability to provide you with our services and/or products.

External Link

This website may contain links to other websites which we are not responsible for your privacy and security. The inclusion of such links does not guarantee that other website will provide you with the same standard of personal data protection as per this Privacy Policy.

Changes to the Privacy Policy

We reserve the right to make any change to the Privacy Policy in order to comply with any applicable law. Hence, we encourage you to check the “Updated Date” of the Privacy Policy.

Contact us about Personal Information

Should you have any query or concern about your personal information, you can contact us via [CustomerCare@roojai.com]

*Last Updated: 08/02/2019