Business Analyst


The Business Analyst has a deep understanding of the business needs, processes in place, and challenges faced. He/she comes-up with solutions that are efficient, gather and document business requirements, and ensures that the end delivery meets the business expectations.

Job Duties

  • Gather and document business requirements (across all IT applications)
  • Come-up with solutions that are efficient and pragmatic
  • Brief and guide the development and testing team about the scope of work
  • Review the technical solution documents
  • Review the test matrix, and ensure that there is no gap in understanding
  • Facilitate the communication between developers and testers so that issues get fixed quickly
  • Keep business involved and updated throughout the course of the project
  • Prepare training manual
  • Conduct end user training
  • Get production issues quickly attended to
  • Log change requests and defects and help in the prioritization
  • Help define release scope
  • Ensure good communication between business and IT
  • Help manage external vendors
  • Keep abreast with new solutions and features introduced by Salesforce and other vendors


  • Minimum 7 years of experience in the insurance industry
  • Some experience with Salesforce would be a big advantage
  • Fluent in Thai and English
  • Good interpersonal skills
  • Pragmatic and self-driven

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