Claims Handler ( English speaking )

Responsibilities

  • Customer satisfaction during and after the claims process
  • Cost control of the claim payment (ensuring what is due is paid, but only what is due)
  • Maximizing the recovery opportunity against TP

Job Duties

  • Comply with Claims Operating Manual in claims reserving, strategy and cost management.
    • Handle all claims and make sure that payment for valid claims is made to the claimant.
    • Communicate with customers, updating the customers of the progress of their claims.
    • Coordinate with the claims call center, surveyor, services providers, Insurer and third party.
    • Review survey report and approve surveyor fee followed the agreed timescales.
    • Coordinate with repairer for invoice, review and approve payment within agreed timescales.
    • Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process.
    • Assigning claim assessor for review and approved repair payment.
    • Identify potential fraud cases
  • Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target.
  • Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage.
  • Handle customer complaints, aiming to resolve situations to meet customers’ satisfaction.
  • Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement.
  • Propose negotiation strategy for large claims
  • Participate in Claim Project updated.
  • Provide technical claim in-house training to the company.
  • Perform other duties as assigned by Manager with fully supporting
  • Must follow on ISMS compliance

Requirements

  • Bachelor’s degree or higher
  • At least 3 years of claims experience and knowledge in insurance product
  • Good spoken and written communication skills (Good in English communication is an advantage)
  • Ability to resolve complex and complaints case
  • Travel upcountry
  • Excellent customer service and negotiation skills
  • Accuracy and attention to detail
  • Ability to analyze information
  • Good administrative and computer skills
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033-005983

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