IT Operations Engineer


The IT Operations Engineer provide technical support, monitor the production environments, and perform the application deployment activities.

Job Duties

  • Tier 2 production support
    • Address production issues and service requests within the agreed SLA timeframe
  • Environment monitoring (of our logs, batch etc)
    • Review health check reports, alerts, and system logs
    • Address issues/warnings before they have any negative impact
  • Production deployments
    • Validate that all pre-production activities are complete
    • Conduct the deployment activities
    • Perform post deployment activities and monitoring
  • Incident management
    • Asses the gravity when an incident occur, and follow the escalation process
    • Work on the resolution and follow-up with all parties involved
  • Production housekeeping activities
    • Perform housekeeping activities on a regular basis


  • Computer engineering degree holder
  • Able to code in Java or other object-oriented languages
  • Familiar with SQL
  • Problem solver
  • Able to quickly grasp new technology, and to deal with multiple environments and platforms

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