Marketing Automation Specialist


The marketing automation executive is responsible for the day-to-day analysis and testing of the marketing automation journeys. This includes ownership of the setup, maintenance, and continuous improvement of one-time communication and marketing automations journeys through email, SMS, and push notifications.

Job Duties

  • Overview the automation communication process workflow including development of the communication journeys, ad-hoc newsletters and SMS, template design, copywriting, CTAs, and customer segmentation
  • Manage email marketing, including planning, formatting, optimizing, and distributing email messages and marketing campaigns
  • Make sure email distributions follow marketing best practices, applicable regulations, anti-spam laws, and brand standards
  • Maximize open rate, click rate, customer retention, and new customer conversions by email, push notifications and SMS
  • Use analytics and metrics to analyse campaign results, test and improve
  • Make useful suggestions on improving automation processes
  • Run A/B or multivariate tests on subjects, CTAs, content, segmentation, and automation triggers
  • Troubleshoots user experience and technical issues related to templates, list segmentation and other aspects of marketing automations


  • 2-5 years of experience within in email marketing
  • Good analytical and statistical skills
  • Knowledge of HTML for email templates
  • Experience with at least one email marketing automation platform (ex. Hubspot, Mailchimp, SendGrid, ActiveCampaign) is mandatory
  • Experience with Salesforce is an asset, Marketing Cloud is a strong advantage
  • Experience with Excel
  • Fluent in English
  • Ability to collaborate with people from different departments and collect requirements and resources

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