Senior Service Quality Control Executive (SQC)


  • To manage relationships with all external providers to ensure high customer satisfaction levels and cost control
  • External providers include: garages; dealer workshops; windscreen repair centers; surveyors; loss adjusters; towing companies; claim hotline outsourcing; roadside assistance outsourcing; car inspection companies

Job Duties

  • Propose developments of Service Standard Requirements (SSRs) for providers
  • Identify issues and carry out Performance Improvement processes with under-performing providers until they meet SSRs
  • Report providers who are consistently under-performing SSRs to Claims Manager
  • Follow-up on (and resolve where possible) any complaints relating to external providers
  • Prepare contracts for new providers
  • Support Claims Manager by assisting with other duties when requested


  • Bachelor’s degree or higher
  • Fluent in Thai
  • Ability to communicate in English in a business environment
  • Willing and able to travel around Thailand
  • Good administrative and computer skills
  • Accuracy and attention to detail
  • Relevant insurance certificate is an advantage
  • At least 5 years of non-life claims experience
  • Detailed knowledge of non-life insurance products
  • Excellent (business) customer relationship and negotiation skills
  • Good spoken and written communication skills
  • Ability to analyze information

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