Car insurance claim

You can contact us via email at claim@roojai.com in case you have any of the following issues:

1. Low severity damages to your vehicle
2. Car accident with no third-party involvement
3. Reimbursement of vehicle repairs and medical expenses
4. Sending the required documents to process a claim

Steps to report a car insurance claim by email

1. Download and complete the Claim Form
2. Send the required documents to claim@roojai.com
3. Wait for us to contact you back. We will contact you within 24 hours.

How to check your insurance claim status

1. After reporting a claim, please record the claim reference number.
2. After assessing compensation, you will receive an email to confirm your car repair appointment.
3. After the repair process is done, you will receive an email to pick up your vehicle.

Health insurance claim

Steps to report a health insurance claim by email:

1. You can download the company claim form by click ‘download claim form’. Please complete the information relating to your claim and attach any documents to support your claim.
2. You can submit the completed claim form and supporting claim documents at medicalclaim@roojai.com.
3. The company will review all documents and respond after the review is complete. The company may request other documents as necessary to process your claim.
4. Depending on circumstances, you must submit the following documents or evidence at your own expense to the Company within 30 days from the date of the Insured party’s death.
5. You can send the completed claim form and all supporting claim documents to Roojai by post within 30 days from the date of getting a medical diagnosis.
6. The company will send an SMS to notify you of your payment date within 15 days from the date that the company has obtained complete and accurate evidence to support your claim.
7. Roojai Service Company Limited, Accident and Health Claims team
   4/222 Harbormall 10TH Fl., Moo 10 Sukhumvit Road, T. Tungsukla A. Sriracha, Chonburi 20230