Motor insurance claim
Hotline on 02 080 9194
Report your insurance claim by calling our 24/7 claim hotline on 02 080 9194. Our claim team will resolve your claim quickly and efficiently. If you have any enquiry, contact the claim handler directly during normal work days, Monday-Saturday (9.00-18.00)
Required information when reporting a claim
- Details of the person reporting
- Policy number
- Car plate number
- Make and model of the insured vehicle
- Date and time of the car accident
- Exact location where the accident occurred
- Description of the accident
In case someone is injured, you should call an ambulance before calling the insurance company.
When a third person is at fault and admits their fault, you should ask for written evidence of the confession, together with a copy of their driver license.
If you are not sure about the party at fault, call us immediately and wait for the surveyor to arrive. Do not admit any mistake or agree to make any compensation.
Health, personal accident, and travel insurance claim
Hotline on 02 080 9194
If the insured, beneficiary, or authorised representative needs to report an insurance claim, you can contact Roojai via our claim hotline at 02 080 9194. Our dedicated claims support team will guide you through the claim process, including required documents and next steps, ensuring your insurance claim submission is smooth and efficient.
Once your claim is submitted, you will receive a claim reference number via email or SMS. This allows you to easily track your claim status and monitor progress at every stage.
If you have any questions regarding documentation or procedures, you can contact your assigned claims officer directly. Our team is available Monday-Friday 9.00 am–6.00 pm
Insurance claim processing time
The company will process and pay the insurance claim compensation within 15 days after the company receives all required documents and completes verification. If there are any issues with your documents or the company requires to expand its investigation, the claim settlement date may be extended to 90 days from the date the company has received all the necessary documents.
Review claim procedures and required documents on insurance claim page.