30-Min Car Accident Scene Arrival Guarantee

30-Min Car Accident Scene Arrival Guarantee

Roojai.com, always be there when you need us.

We guarantee to get you help at the accident scene within 30 minutes, in all districts of Bangkok or Amphor Muang of other provinces in Thailand.

Terms and Conditions
  1. This guarantee is only for accidents occurring in Bangkok or Amphur Muang of any province in Thailand.
  2. This guarantee is only for fresh claim involving another land vehicle or third-party at scene.
  3. If we are not able to live up to the guarantee we, in our absolute discretion, will compensate you.
  4. You must report an accident immediately via Roojai Mobile App or Claim Hotline in order to be eligible for the compensation.
  5. Time of arrival will start counting from the response confirmation by our member of staff, which is recorded in Roojai Mobile App or Claim Hotline system.
  6. The consideration of your eligibility for this guarantee is subject to the information of the Accident Investigation Report, the time of accident report, the time of departure to the scene, the accident acknowledgement report, and the time of response confirmation by the surveyor recorded in our system.
  7. We reserve the right to change the terms and conditions without a prior notice to you.
  8. The guarantee shall exclude:
    • (a) accidents happened on tollways and restricted area where you or Roojai.com are not legally able to access;
    • (b) any delay caused, either directly or indirectly, by natural hazards, force majeure, accident happened to our member of staffs, and the enforcement of any laws of Thailand;
    • (c) both parties later agree to settle the dispute regardless of a reason; and
    • (d) a police officer or any authority schedules the settlement for the parties at the police station after the accident.

The following definition shall apply:

“accident scene / scene” means the original and first location where an accident of insured vehicle reported to us via Roojai claim app or Claim hotline occurs;

“guarantee” means, subject to the above terms and conditions, the guarantee of our arrival to an accident scene within 30 (thirty) minutes;

“Roojai.com / We / Our / Us” means Roojai Service Co., Ltd. which shall include our members of staff or any other persons appointed by us; and

“you / your” means the driver of insured vehicle which may or may not be an insured.

Updated 18/01/2019

Why you should get insurance coverage with Roojai

10% on your insurance premium if you have a dash cam

10% discount if you have a dash camera

Everybody gives you 5% discount if you have a dash cam installed in your car but Roojai gives you 10% off!

insurance claim through Roojai mobile app

Easily claim using Roojai mobile app

Report an emergency or request roadside assistance with just a click on Roojai mobile app. You will share your GPS coordinates with us and we will immediately send help your way. You can also do a video insurance claim and be on the road in just 5 minutes.

arrive to the car accident scene in 30 minutes

30-minutes guaranteed arrival at the accident scene

If you need in-person support after a road accident or a vehicle breakdown, our Roojai Surveyor team will reach your location in less than 30 minutes.

24/7 road side assistance in case of road accidents, emergencies or any other vehicle breakdowns

24-hour roadside assistance

Roojai provides 24-hour emergency roadside assistance service throughout Thailand. By selecting this add-on service, you can be sure that you will be in good hands if your vehicle requires towing, or you need a fuel refill, faulty battery assistance, and more. An additional service to make your journeys smoother and more enjoyable.

Installment payment for your motor insurance

Monthly instalment payments by debit or credit card

With the instalment plan for debit card and credit card, without blocking your credit limit, you can split your insurance premium in smaller payments, making it easier to manage your finances.
We provide a 10-instalment plan for motor insurance and a 12-instalment plan for our accident and health insurance products.

12 month warranty on motorcycle and car repair garages

12-month repair warranty

If you repair your vehicle in one of our over 500 preferred garages, we guarantee the repair quality for 12 months. You can check the nearest garage to you by using our motor garage map

100% money back guarantee if you can find a cheaper plan with the same insurance coverage as the one offered by Roojai

100% money back guarantee

We guarantee that Roojai offers you the best price by using a system specifically designed for safe drivers. If you find a better price with the same coverage and terms and conditions, you are entitled to cancel the insurance policy and receive a full refund.

Roojai Care Card for cashless medical expense coverage

Cashless medical treatment coverage with Roojai Care Card

Roojai customers may receive medical treatment throughout the Roojai hospital networkwithout having to make advance payment. Just show your relevant ID and your Roojai Care Card to have your medical expenses covered, based on your insurance plan.*