Claims Executive Handler (English)


  • Claims Service Representative is the first point of contact for customers after they claim experience
  • Communicate with customers, updating the customers of the progress of their claims at stage of Claim Handling Process
  • Handle customer complaints, aiming to resolve situations to meet customers’ satisfaction.

Job Duties

  • Comply with Claims Operating Manual in claims reserving, strategy and cost management.
    • Provides efficient claim service by promptly and courteously responding to all inbound inquiries regarding claims.
    • Able to quickly require information, reassure the customer, provide direction, answers to basic claim questions and advise further claim process.
    • Handle all claims and make sure that payment for valid claims is made to the claimant.
    • Coordinate with the claims call center, surveyor, services providers, Insurer and third party.
    • Review survey report and approve surveyor fee followed the agreed timescales.
    • Coordinate with repairer for invoice, review and approve payment within agreed timescales.
    • Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process.
    • Assigning claim assessor for review and approved repair payment.
      Identify potential fraud cases.
  • Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target.
  • Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage.
  • Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement.
  • Propose negotiation strategy for large claims
  • Participate in Claim Project updated.
  • Provide technical claim in-house training to the company.
  • Perform other duties as assigned by Claim Assistant Manager with fully supporting.


  • Bachelor’s degree or higher
  • Relevant insurance certificate is an advantage
  • A minimum of 1-year work experience in a customer service or insurance field.
  • Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
  • Ability to resolve complex and complaints case
  • Ability to analyze information
  • Good administrative and computer skills
Claims Executive Handler (English)

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