Claims Handler ( English speaking )

Job Descriptions

Position: Claims Handler ( English speaking )
Department: Claim
Location: Chonburi, Thailand

• Customer satisfaction during and after the claims process
• Cost control of the claim payment (ensuring what is due is paid, but only what is due)
• Maximizing the recovery opportunity against TP

Job Duties

• Comply with Claims Operating Manual in claims reserving, strategy and cost management.
  • Handle all claims and make sure that payment for valid claims is made to the claimant.
  • Communicate with customers, updating the customers of the progress of their claims.
  • Coordinate with the claims call center, surveyor, services providers, Insurer and third party.
  • Review survey report and approve surveyor fee followed the agreed timescales.
  • Coordinate with repairer for invoice, review and approve payment within agreed timescales.
  • Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process.
  • Assigning claim assessor for review and approved repair payment.
  • Identify potential fraud cases

• Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target.
• Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage.
• Handle customer complaints, aiming to resolve situations to meet customers’ satisfaction.
• Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement.
• Propose negotiation strategy for large claims
• Participate in Claim Project updated.
• Provide technical claim in-house training to the company.
• Perform other duties as assigned by Manager with fully supporting
• Must follow on ISMS compliance

Requirements

• Bachelor’s degree or higher
• At least 3 years of claims experience and knowledge in insurance product
• Good spoken and written communication skills (Good in English communication is an advantage)
• Ability to resolve complex and complaints case
• Travel upcountry
• Excellent customer service and negotiation skills
• Accuracy and attention to detail
• Ability to analyze information
• Good administrative and computer skills

Benefits

• Annual Leave start from 12 days
• Bonus
• Party, TGIF, Coffee and Snack
• Outing trip, Family trip or another activities
• Health Insurance & Dental Insurance
• Health Insurance for family
• Life Insurance
• Provident Fund
• Training
• Computer