Partner Relations Lead

Responsibilities

Oversee a portfolio of assigned teams to support them in developing new business opportunities actively. Identify new business opportunities among existing & prospect distributors. In this role, you will liaise with cross-functional internal teams (including Customer Service, Marketing, Legal and IT departments) to improve the entire partner experience. In this role, you will take ownership of your teams’ agent network and be held accountable for its performance.

Job Duties

  • Identify and contact potential Partners from difference sources (e.g. Roojai Partner Online Registration, Retail Agent Scout Visits, Individual Broker Entities, Own Contacts)
  • Support your teams in proposing benefits of being Roojai’s Partner and convince them on board
  • Be the company representation point of contact to build long-term business relationships with Partners
  • Provide product and technical support to Partners in the development of new business opportunities
  • Address escalated partner concerns and queries promptly to maintain Partner Satisfaction
  • Evaluate the effectiveness of Partners marketing plans and recommend improvements
  • Oversee Partners rewards and recognition programs
  • Organize Partners meetings to discuss issues and updates (Capture of VOP)
  • Organize monthly Partners Training to ensure their understanding on products and processes
  • Participate and contribute in business review and revenue forecasting activities
  • Work closely with Training Specialist (Distribution) to provide supports to online training courses and on-the-job training for Partners as needed.
  • To support & implement any ad-hoc business projects as instructed by Line Manager
  • Develop new business with existing Partners and/or identify areas of improvement to meet sales targets
  • Prepare reports & invoice reconciliations on account status

Requirements

  • Minimum of 5 years’ experience in a partner and business development environment
  • Thai Nationality with good command of spoken and written English
  • Prior experience in Auto Insurance with Non-life broker license will be advantageous
  • Analytical and conceptual thinking – using logic and reason, creative and strategic
  • Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management and People Supervisory Skills.
  • Proven work experience as Relationship Manager, Account Manager, Sales Account Manager, or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Solid experience with CRM software (e.g. Salesforce) and MS Office
  • Experience delivering partner focused solutions
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent interpersonal skills, negotiation while maintaining a service mind
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field
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